Refund policy

Right of Withdrawal

In accordance with applicable consumer protection regulations, you have thirty (30) days from receipt of your package to exercise your right of withdrawal and request a return or exchange, without having to justify a reason.

For your return to be accepted:

• The item must be returned in its original condition and complete (original packaging, accessories, instructions).
• The product must be in new condition to allow it to be resold.
• The original purchase receipt must be included with the package.

Shipping costs for your return: There are no shipping costs for your return. Heatstone covers all return shipping expenses.

Defective or Damaged Items

If you receive a damaged package or an item with a defect, you can request an exchange or refund. Contact us by email at contact@heatstone.co and include photos of the damage or defect to help us process your request.

Shipping costs for returns due to damage or defects: Heatstone covers all return shipping expenses at no cost to you.

Return Procedure

For any return request, contact us at contact@heatstone.co. After we validate that your request meets our return conditions, ship your items to the address where you received your original package.

Refunds

Once your item is received and inspected, your refund will be processed to your original payment method. Processing takes up to fourteen (14) days depending on your bank.