When you make a purchase on our store, in the context of our buying and selling process, we collect personal information that you provide to us, such as your name, your address and your email address.
When you navigate our store, we also automatically receive the Internet Protocol address (IP address) of your computer, which allows us to obtain more details about the browser and operating system you are using.
Email Marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
How do you obtain my consent?
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, plan a delivery or return a purchase, we presume that you consent to us collecting your information and using it for that purpose only.
If we ask you to provide your personal information for another reason, such as for marketing purposes, we will ask you directly for your explicit consent, or we will give you the option to decline.
How can I withdraw my consent?
If after giving us your consent, you change your mind and no longer consent to us being able to contact you, collect your information or disclose it, you can notify us by contacting us at contact@heatstone.co.
We may disclose your personal information if the law requires us to do so or if you violate our Terms and Conditions of Sale and Use.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our services and products to you.
Your data is stored in Shopify's data storage systems and databases, and in Shopify's general application. Your data is stored on a secure server protected by a firewall.
Payment:
If you complete your purchase through a direct payment gateway, Shopify will store your credit card information. This information is encrypted in accordance with the security standard for payment card data established by the payment card industry (PCI-DSS standard). Information about your purchase transaction is retained as long as necessary to finalize your order. Once your order is finalized, information about the purchase transaction is deleted.
All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which results from the joint effort of companies such as Visa, MasterCard, American Express and Discover.
The requirements of the PCI-DSS standard ensure the secure processing of credit card data by our store and by its service providers.
Generally, the third-party suppliers we use will only collect, use and disclose your information to the extent necessary to provide the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide them for your purchase transactions.
With respect to these suppliers, we recommend that you carefully read their privacy policies so that you can understand how they will handle your personal information.
It should not be forgotten that certain suppliers may be located or have facilities located in a jurisdiction different from yours or ours. Therefore, if you decide to proceed with a transaction that requires the services of a third-party supplier, your information could then be governed by the laws of the jurisdiction in which that supplier is located or those of the jurisdiction in which its facilities are located.
For example, if you are located in the United States and your transaction is processed by a payment gateway located elsewhere, the information belonging to you that was used to conclude the transaction could be disclosed in accordance with applicable laws.
Once you leave our store's website or are redirected to the website or application of a third party, you are no longer governed by this Privacy Policy or by the Terms and Conditions of Sale and Use of our website.
You may be led to leave our website by clicking on certain links present on our site. We assume no responsibility for the privacy practices exercised by these other sites and recommend that you carefully read their privacy policies.
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, modified or destroyed inappropriately.
If you provide us with your credit card information, it will be encrypted through the use of the SSL security protocol and stored with AES-256 type encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS standard requirements and implement additional standards generally recognized by the industry.
COOKIES
Here is a list of cookies we use. We have listed them here so that you have the option to choose whether or not you want to allow them.
_session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.)._shopify_visit, no data retained, persists for 30 minutes since the last visit. Used by our website provider's internal statistics tracking system to record the number of visits._shopify_uniq, no data retained, expires at midnight (according to the visitor's location) the next day. Calculates the number of visits to a store by unique customer.cart, unique identifier, persists for 2 weeks, stores information about your shopping cart._secure_session_id, unique session identifier.storefront_digest, unique identifier, undefined if the store has a password, it is used to know if the current visitor has access.By using this site, you declare that you are at least the age of majority in your State or province of residence, and that you have given us your consent to allow any minor in your care to use this website.
We reserve the right to modify this privacy policy at any time, so please consult it frequently. Changes and clarifications will take effect immediately after their publication on the website. If we make changes to the content of this policy, we will notify you here that it has been updated, so you know what information we collect, how we use it, and under what circumstances we disclose it, if applicable.
If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.
Personal data (address and order details) of customers will be transmitted to partners responsible for delivering the products, including FedEx and DHL.
To offer personalized offers, your personal information will be used anonymously through our e-commerce platform and analytics tools.
To modify, view or delete your data, send us a request to contact@heatstone.co.
If you wish to: access, correct, modify or delete any personal information we have about you, file a complaint, or if you simply want more information, contact our privacy standards officer at contact@heatstone.co.