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Fire Pit Table FAQ – Frequently Asked Questions


What size fire pit table should I choose for my space?

Fire pit table dimensions depend on your available patio space and seating capacity. The Sonoma measures 36 inches round, while the rectangular models are 60 inches or 70 inches long and 24 inches deep. Consider your available space and how many people will use the table. Placement should allow at least 10 feet of clearance around the unit for safety purposes.

How much heat output do I need from a propane fire table?

Heat output is measured in BTU. The 50,000 BTU models provide heat for small to medium outdoor areas with 4 to 6 people. The 60,000 to 65,000 BTU models heat larger spaces. Higher BTU output maintains temperature longer in cooler weather. Your choice depends on the size of your outdoor area and how you plan to use the fire table.

What's the difference between concrete and stone finishes?

The concrete finish is light grey. The stone finish is beige multi-stone. Both are designed for outdoor use. Your choice depends on your existing outdoor design and personal preference.

Can I use a fire pit table as a regular outdoor table when the fire isn't on?

Yes. Fire tables include protective covers. When the cover is in place, the surface functions as a regular table for food, drinks, and other items. This allows the fire table to serve multiple purposes in your outdoor space.

Which model is best for entertaining groups?

The rectangular models accommodate more seating around the sides. The 70-inch Everest accommodates more people than the 60-inch models. The round Sonoma seats people around its perimeter. Your choice depends on how many people typically gather in your outdoor space.

Are fire tables weatherproof?

Fire tables are designed for outdoor use. Protective covers are included and recommended for extended periods of non-use. In areas with harsh winters, propane tanks should be stored separately. Regular cleaning maintains the finish.


Features and Specifications

 

What materials are your fire tables made from?

Fire table bodies are concrete or stone-finished. Burner systems are stainless steel. All models include integrated propane tank storage compartments, lava rocks, and protective covers.

What's included with my fire table purchase?

Each fire table comes with: burner system, electronic ignition, adjustable flame control, stainless steel burner, lava rocks, and protective cover. All models work with standard 20-pound propane tanks.

How does the electronic ignition system work?

The electronic ignition system lights the burner when you press the ignition button. No matches or lighters are required. The adjustable flame control lets you change the flame height and heat level.

What are lava rocks used for in fire tables?

Lava rocks distribute heat and create a visual appearance around the burner. They are included with all models and can be replaced if they become discolored over time.

How long will my fire table last?

Fire table lifespan depends on use and maintenance. Proper care includes using protective covers during off-season storage, regular cleaning, and proper propane tank maintenance. Stainless steel burners resist rust.

What are the dimensions of each model?

The Sonoma is 35.8 inches wide and deep, 24 inches high. The 60-inch models are 60 inches long, 26 inches wide, 24 inches high. The Everest is 70 inches long, 24 inches deep, 24 inches high. Weights range from 48 to 195 pounds.


Shipping and Delivery

 

How long does it take to receive my fire table?

Orders are prepared and shipped within 24 to 48 hours, excluding weekends and holidays. Delivery to US addresses takes 5 to 7 business days from shipment. You receive a tracking number via email when your order ships.

Is shipping included in the price?

Shipping is free to all US addresses. The price shown includes all delivery costs.

Can you deliver to my address?

We deliver to all addresses in the United States. Contact contact@heatstone.co if your address requires special delivery instructions before completing your order.

Will my fire table arrive assembled?

Fire tables arrive partially assembled. The main body, burner system, and electronic components are installed. You attach any removable components and connect the propane tank. Assembly typically takes 15 to 30 minutes. Detailed instructions are included.

What if there are shipping delays?

If you do not receive your tracking number within 72 hours of ordering, contact contact@heatstone.co for tracking information.


Returns and Refunds

 

What's your return policy for fire tables?

You have 30 days from receipt to return or exchange your fire table. Products must be in original condition with complete packaging, accessories, and documentation. Return shipping is free.

What if my fire table arrives damaged?

Contact contact@heatstone.co immediately with photos of the damage. We will arrange a replacement or refund at no cost to you, including return shipping.

How long does refund processing take?

Refunds are processed within 14 days of receiving and inspecting your returned fire table. Your bank may take an additional 3 to 5 business days to display the credit.

Can I exchange my fire table for a different model?

Yes. You can return your current model and exchange it for another. Shipping for exchanges is free in both directions.


Installation, Use and Maintenance

 

What do I need to do before using my fire table for the first time?

Place the fire table on stable, level ground at least 10 feet from structures or trees. Verify all connections between the propane tank and burner are secure. Test the electronic ignition and flame control. Remove all packaging materials from the burner area.

How do I connect the propane tank?

Insert a standard 20-pound propane tank into the integrated storage compartment. Hand-tighten the connection following the included instructions. Test the ignition before use.

Can I leave my fire table outside year-round?

Fire tables are designed for outdoor placement year-round. Use protective covers during extended periods of non-use. In harsh climates, store the propane tank separately in a well-ventilated area during winter months.

How do I maintain and clean my fire table?

Clean your fire table with mild soap and water using soft brushes or cloths. Avoid harsh chemicals or pressure washers. Allow the burner to cool completely after use. Periodically inspect connections and burner components. Replace lava rocks if they become discolored.

Is it safe to leave my fire table running unattended?

Do not leave the fire table burning unattended for extended periods. Monitor the flame, especially around children and pets. Ensure the unit is placed away from flammable materials and overhanging branches.

What propane tank size works with my fire table?

All models use standard 20-pound propane tanks. The integrated storage compartment holds the tank concealed inside the unit.


Payment and Security

 

What payment methods do you accept?

We accept Visa, MasterCard, American Express, Apple Pay, Shop Pay, Klarna, and PayPal.

Is my credit card information safe on your site?

Credit card information is encrypted using SSL technology during checkout. Your credit card details are not stored on our servers. We comply with PCI-DSS security standards.

Do you offer payment plans?

Klarna offers payment plan options. The application is processed instantly during checkout for qualified customers.

What currency do you accept?

All prices are in USD. We serve customers throughout the United States.